Current Vacancies

Position: Supervisor 

Responsible to: General Manager

Responsible for: Café staff based in location

Overview 

The post holder will manage the day shift of a Fed store, ensuring excellent levels of customer service, high quality products & cleanliness. 

Key Responsibilities 

• Drive sales by consistently delivering  a high standard of product and customer service led by engaged and friendly staff.

• Oversee the management of the staff on shift, creating a floor plan with ‘aces in places’ to deliver a smooth running service and managing staff breaks effectively. 

• Amending the shifts rota where necessary to ensure labour targets are in line with sales targets according to sales fluctuations. 

• Responsible for managing the both sweet and savoury displays ensuring daily baked products are prepared and cooked correctly at the appropriate time of day. 

• Maintaining a clean and safe working environment in the café. 

• Responsible for stock management, daily ordering and wastage recording.  

• Completion of daily paperwork including cleaning checklists and FS books. 

• Work flexibly, responding to the needs of the business when required and covering other positions where necessary.

• Work closely with the senior management team in all areas of work and carry out any other reasonable requests from the business owners in order to support the maintenance and growth of Fed.

Key Performance Indicators 

• A high performing café team with good feedback from customers on quality of service 

• A high performing café hitting expected sales and labour targets regularly

• An engaged and connected team of café staff on shift with a clear understanding of their lines for support 

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Position: Barista 

Responsible to: Head of Coffee / General Manager

Responsible for: N/A  

Key Responsibilities

As Barista, it is your job to maintain and improve the quality, consistency, product offering and speed of coffee and drinks based products. 

• Ensure all coffee and drinks based products are made consistently and in accordance with FED standards and specs 

• Follow espresso recipes accurately, maintaining discipline with dosage, extraction time and yield 

• Dial in grinders and adjust throughout the day to maintain consistency and quality 

• Prepare and serve a full range of drinks, including espresso-based coffee, batch brew, teas, smoothies and juices 

• Texture milk to a high standard and execute basic latte art consistently 

• Maintain strong knowledge of coffee, including espresso extraction, milk texturing and troubleshooting common issues 

• Work efficiently during busy periods, maintaining speed of service without compromising quality 

• Deliver excellent customer service, creating a welcoming and positive café environment 

• Maintain a clean, organised and well-stocked barista station at all times  

• Ensure all equipment is properly used, cleaned and maintained and report any issues where necessary 

• Follow all opening and closing procedures for the barista station 

• Follow all food safety, hygiene and health & safety procedures 

• Complete all relevant FOH admin tasks where required 

• Support the wider team during service, including running food and clearing tables

Person Profile Specification 

• Passion for and good knowledge of coffee and ability to engage customers on the subject  

• Strong attention to detail and commitment to quality and consistency  

• Ability to work at pace while maintaining high standards 

• Positive attitude and strong team player 

• Good communication skills and confidence interacting with customers 

• Good organisational and time management skills 

• Willingness to learn and develop technical barista skills 

• Good understanding of food hygiene, safety and cleanliness standards 

• In-depth menu and company knowledge and the ability to talk enthusiastically to people about what we do 

• Exemplify and contribute towards our core values of having fun at work, taking pride in what you do and developing within the company