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Position: Experienced Baker

Responsible to: Head Chef / Head Baker

Key Responsibilities

  • Ensure all viennoiserie, sourdough and pastry products are made consistently and in accordance with FED standards and specs

  • Follow recipes and production methods accurately to maintain quality and consistency across all products

  • Produce sweet and savoury pastry doughs and baked goods for daily counter service

  • Work efficiently to ensure all products are ready within agreed production timelines, particularly ahead of morning deliveries

  • Maintain a clean, organised and safe working environment in line with food safety and hygiene standards

  • Ensure all equipment is properly used, cleaned and looked after and report any issues where necessary

  • Work collaboratively with the wider kitchen team to ensure smooth day-to-day operations

  • Monitor product quality throughout production and flag any issues with consistency or standards

  • Follow all SOPs to ensure café orders are fulfilled with the correct products and quantities

Person Profile Specification

  • Passion for and good knowledge of baked goods, particularly viennoiserie, sourdough and pastry products

  • Strong attention to detail and commitment to quality and consistency

  • Good organisational skills and ability to manage time effectively during production

  • Ability to work at pace while maintaining high standards

  • Team player with a positive attitude and willingness to learn

  • Good understanding of food hygiene and kitchen safety standards

  • In-depth menu and company knowledge and the ability to talk enthusiastically about what we do

  • Exemplify and contribute towards our core values of having fun at work, taking pride in what you do and developing within the company

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Position: Supervisor 

Responsible to: General Manager

Responsible for: Café staff based in location

Overview 

The post holder will manage the day shift of a Fed store, ensuring excellent levels of customer service, high quality products & cleanliness. 

Key Responsibilities 

  • Drive sales by consistently delivering  a high standard of product and customer service led by engaged and friendly staff.

  • Oversee the management of the staff on shift, creating a floor plan with ‘aces in places’ to deliver a smooth running service and managing staff breaks effectively. 

  • Amending the shifts rota where necessary to ensure labour targets are in line with sales targets according to sales fluctuations. 

  • Responsible for managing the both sweet and savoury displays ensuring daily baked products are prepared and cooked correctly at the appropriate time of day. 

  • Maintaining a clean and safe working environment in the café. 

  • Responsible for stock management, daily ordering and wastage recording.  

  • Completion of daily paperwork including cleaning checklists and FS books. 

  • Work flexibly, responding to the needs of the business when required and covering other positions where necessary.

  • Work closely with the senior management team in all areas of work and carry out any other reasonable requests from the business owners in order to support the maintenance and growth of Fed.

Key Performance Indicators 

  • A high performing café team with good feedback from customers on quality of service 

  • A high performing café hitting expected sales and labour targets regularly

  • An engaged and connected team of café staff on shift with a clear understanding of their lines for support 

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